Hi everyone, Jeff Penka here. I wanted to take a moment to thank everyone for your pilot review and feedback over the last couple of months of the pre-release Flash-based chat platform. We received over 100 comments through the feedback form (https://www3.oclc.org/app/questionpoint/migration/) and many more through the Virtual User Group meetings, personal emails, and in person meetings like the VRD conference and some of the regional sessions you have invited us to attend. All told, this has been a very exciting year as we have worked together to define and establish the next generation of the service.
This Sunday, December 11th, we plan to install the latest update to the pilot project. I want to emphasize that your current production environments won’t be effected, this is simply the next step in the pre-release review and feedback loop for the new platform. This latest install will really establish the core functionality everyone will be migrating to in February 2005.
This latest install adds two major features in Co-browse in the Chat module and Review List Reports in the Ask module for admins. In addition this version includes over 150 tweaks, fixes, and enhancements based on testing, your review, and feedback. Over the coming days we will be posting summaries of the feedback received and enhancements made. To make it easier to digest, we will be posting these in smaller, thematic messages rather than an exhaustive release list. We hope this approach will allow you to ask questions about specific areas and functionality, and possible comment in the same way.
A couple of notes as you evaluate this install.
- Even though the core functionality is available this is still a pre-release phase, so you may run into the occasional odd message or encounter something that isn’t what you expect. When you do please let us know using the feedback form (https://www3.oclc.org/app/questionpoint/migration/). We track and take very seriously all your comments. This is also your chance to let us know what you think before the finished service is rolled out.
- You should see a dramatic increase in performance, faster response time, screen refreshes and the like; however, we do still have some areas with tracking code (“debug”). So if you run into something, again, let us know, but remember there might be a reason for the issue.
- With the core functionality and behind the scenes firming up, we are turning our attention to interface polish and clean up efforts. These items include things like dynamic font sizing, capturing <ENTER> keys to send messages, adding emphasis areas/highlights, translation, etc. These changes will not fundamentally change the chat functionality or layout, so you should still be spending the coming weeks familiarizing yourself with the new service.
In addition to their feature highlights, we will be posting messages about resources you can use to begin training yourself and your staff on the new functionality and perhaps to orient or reorient yourself to some of the core aspects of QuestionPoint that you may not know. These will include quick references one sheeter, documentation booklets, and self paced training materials.
Finally, we will be hosting roughly 2 webinar feedback sessions a week beginning the week of December 19, 2005 and going straight through until the February 2006 migration. A calendar will be posted next week. We hope these sessions will provide you a regular forum to provide feedback, participate in ad-hoc training, and ask any questions you might have.
We will be posting these messages to the various list serves and the QuestionPoint blog http://questionpoint.blogs.com (your autho and password information is included in the MyQuestionPoint Announcements area when you log into QuestionPoint).
Thank you again for all your support and participation.
QuestionPoint Product Team