Librarians that participate in cooperative answering services rely on the policy page of each participating library in order to provide accurate information - that way the librarians can better serve patrons from a variety of libraries. But what if the information on the library’s policy page is incomplete?
We now have a way for the chatting librarian to send a message directly to the policy page contact at the library. When you open the library's policy page, there is a field for “Policy Page E-mail Contact”. By clicking on this link, you will open a form which you can fill out, then submit. Your suggestion will go directly to the Policy Page contact at that library. Use this form to report any omissions or other issues regarding the library’s policy page. This will help the library provide more complete information on its policy page, which will result in better service to the patrons.
All libraries that participate in the 24/7 Reference Cooperative should be sure the field “Policy Page E-mail Contact” is filled out with a personal email address. Be sure and just use the email address itself - no names or parentheses. Once you change this field, be sure your policy page is Viewable (this is the first field on the form). Please comment if you have any questions or ideas for further improvement of the library policy pages.
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