My Photo

Search the Global Knowledge Base:


July 2014

Sun Mon Tue Wed Thu Fri Sat
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31    
Blog powered by Typepad

FeedBurner Email

  • Subscribe to this blog via email by entering your email address below

    Enter your email address:

    Delivered by FeedBurner

« Maintenance install Sunday | Main | Documentation update: September QuestionPoint release »

September 20, 2007

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d83465d25169e200e54ef7dfb58834

Listed below are links to weblogs that reference Webinar: Eliminating Barriers to Service with Lightweight Chat:

Comments

LS,

Through the Netherlands Public Library Association, all the Dutch public libraries are licensed to use Question Point for the questions to aladin.bibliotheek.nl
We would like to test the latest chatservice qp can offer as soon as possible, to be able to choose the best system for our answering service.

1) Where can I see and test Lightweight Chat 2?
2) When will Lightweight Chat 2 be available in the Netherlands?

Looking forward to your reaction, sincerely, H. de Man, Servicemanager aladin

Hello, H. de Man,

Hopefully one of the OCLC representatives can confirm what I think is true on this. I believe that all QuestionPoint subscribing libraries currently have a Chat2 link that can be made available to their library's customers. To find it, the supervisor would log into QP using their 9-digit login. From the My QuestionPoint screen they would:

1. Go to the --Select Service-- menu in the upper right corner of the screen and select "Administration."
2. Select "Forms."
3. Select the "Chat 2 (Preview)" tab.

You should then see the URL that your library would use to make the Chat2 interface available to your customers. It looks like this:

http://www.questionpoint.org/crs/servlet/org.oclc.ask.PatronChatForm?&type=access&institution=*****

...except that where the ***** appears would be your library's institution ID.

I hope this helps!

-Joe

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Comments are moderated, and will not appear until the author has approved them.