QuestionPoint will be unavailable for a very brief time Tuesday morning, March 25, at 1000 GMT. We anticipate only a 15-minute outage. This outage is necessary to implement important fixes and upgrades. Please be sure to end any chat sessions in progress before that time and check your NEW folder for any missed or dropped sessions once the system is back up. Also be sure to save drafts of any in-progress answers you are writing in the Ask module.
user-apparent problems that are being fixed or upgrades being implemented are:
Descriptive Codes report incorrect linking to transcripts. Now reporting correctly.
Additional descriptive codes unintentionally ommited in March 2 install.
The Send Message button, on the Ask/Answer page, fixed.
Participant lists, now linked from the My QuestionPoint page, right margin, fixed.
Chat session time-out has been set back to a total of 4 minutes: 3 minutes after a patron has X’ed out of his session browser, the librarian will see the red diamond by the patron’s name; after 1 more minute, the patron-not-connected message appears.
Default email messages again appear in the language indicated in the question form html script. This problem was first noted by a Slovenian and a German library.
characters are now passed through the Qwidget transcript as expected.
A note on the My QuestionPoint/Reports/Sessions reports pages clarifies what is included in the “Our Sessions with Others’ Patrons, BME’s” count.
We regret the
inconvenience this brief downtime may cause, and we appreciate your patience.