QuestionPoint events at PLA, March 2008
I. QuestionPoint Panel: Engage your users, and your librarians, too!
Friday, March 28
2:30 to 3:30 PM
Hyatt Regency
Lake Superior A, 5th Floor
Our panel combines expertise in running a large, successful statewide virtual reference cooperative (Peter Bromberg, QandANJ) and researchers who have made extensive studies of virtual reference transactions (Lynn Connaway, OCLC Office of Research and Marie Radford, Rutgers University). Peter will discuss the QandANJ team's three-pronged approach to keeping their libraries on board and engaged, as well as their successful, blended marketing strategy which includes print, press, and (most recently) professionally designed commercial advertising on MTV. Lynn and Marie will explore recommended communication strategies for enhancing comfortable collaboration and promoting excellent service to users of cooperative VR services, based on findings from a large international research project funded by OCLC, Rutgers, and IMLS. Suggestions will be made for improving collegial relationships and building stronger shared expectations. Practical tips and techniques for fostering open communication within the cooperating institutions and also for individual VR librarians and staff will be discussed.
Panelists:
Peter Bromberg is the Assistant Director of the South Jersey Regional Library Cooperative (SJRLC)
Lynn Silipigni Connaway, Ph.D., is a Senior Research Scientist with OCLC Programs and Research
Marie L. Radford, Ph.D., is an Associate Professor at Rutgers, The State University of New Jersey
The recording of the presentation is now available: http://www.oclc.org/us/en/news/events/presentations/default.htm
(see Presentations>>2008>>QuestionPoint panel discussion)
II. QuestionPoint User Group Meeting
Thursday, March 27
9 AM to 10 AM
Hyatt Regency
Regency Room, 2nd Floor
Hear the latest QuestionPoint news and join colleagues to share your experiences with QuestionPoint and the 24/7 Reference Cooperative. We will have a continental breakfast so bring your questions and your appetite!
Register here for these 2 events: www.oclc.org/info/pla/
Hope to see you there!
Comments