If you will be at ALA Annual in Anaheim this year, please make plans to attend these 2 events:
1. Best Practices in cooperative virtual reference: Management Tips for a Successful Service
Saturday, June 28, 1:30-3:30 PM
Anaheim Convention Center 207D
Our panelists manage large multi-type cooperative virtual reference services, providing 24/7 reference help to populations numbering in the millions. Learn the tips and techniques that these experienced statewide coordinators use to promote their service to both end users and stakeholders, and how to effectively manage cooperative services staffed by a variety of libraries. The speakers will discuss sustainability issues as well, including recruitment and retention of participating libraries. There will be time for discussion so bring your questions and comments.
Mark Beatty is Training and Automation Librarian for Wisconsin Library Services (WiLS) and is the current elected President of LITA, the Library and Information Technology Association division of ALA. At WiLS he serves primarily as trainer and consortial wrangler for InterLibrary Loan, eBooks, and Virtual Reference services. He is the Administrator for AskAway the Wisconsin state wide virtual reference multi-type consortium.
Beth Cackowski is Project Coordinator for QandANJ.org, New Jersey's 24/7
Statewide Virtual Reference Service, Beth's current professional focus is on digital services and the Millennial user.
Julie Strange is Operations Supervisor, Maryland AskUsNow!, the statewide VR service in Maryland. AskUsNow! has been a participant in the 24/7 Reference Cooperative since January 2003 and is provided by 19 public library systems, 11 academic libraries and 3 special libraries including two law libraries and the Maryland State Library for the Blind and Physically Handicapped.
2. QuestionPoint User Group meeting
Sunday, June 29, 1:30-3:30 PM
Embassy Suites South, Landmark Ballroom Salon C
Hear the latest QuestionPoint news and join colleagues to share your experiences with QuestionPoint and the 24/7 Reference Cooperative. We will have light snacks so bring your questions and your appetite!
To register for these events, go to: www.oclc.org/info/ala/
Hope to see you there!