Steps to take after the QuestionPoint install to address a performance issue

Hello QuestionPoint subscribers:
As mentioned on the QuestionPoint listserv and on this blog, there will be a QuestionPoint install to address a performance issue.

QuestionPoint chat users must update the QuestionPoint Flash-based chat monitor after the service is restored. After the install, please complete the following to ensure that you are using the updated version.

1. Clear your Temporary Browser Files (also known as browser cache) by following these steps:

a. Open Internet Explorer

b. Click on Tools

c. Select Internet Options from the dropdown menu

d. Click on the Delete Files button  under the Temporary Internet Files menu

e. Place a check in the Delete All Offline Content box

f. Click the OK button

g. When the Deleted files box closes, click OK to close the Internet Options box

2.    Refresh the Chat Monitor before picking up your first patron by following these steps:

a. From the My QuestionPoint page, click on Chat from the dropdown menu or from the Quick Links list to open the Chat Monitor

b. Wait for the chat monitor to load in a 2^nd browser window

c. Click OK to the alert telling you to Select which Queues to monitor

d. Press the F5 key on your keyboard (this will reload the chat monitor)

e. Click the Retry button on alert box that appears.

f. Click OK on the alert telling you to Select which Queues to monitor

g. Select the queues to monitor

h. Begin monitoring

If, during a chat session with a patron, you encounter an issue with your chat messages not appearing in the chat monitor’s transcript window after clicking Send, please contact OCLC Customer Service immediately.

Comments

[moni]

hola como estas ????