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« Quality Tip: When a patron is non-responsive, wait before ending the call | Main | Quality Tip: The most important question is: “Does this answer your question?” »

June 24, 2008

Reference Cooperative Coverage Training Opportunity - July 17, 2008

Susan McGlamery will conduct a free training session for librarians who are currently participating and need a refresher or are new participants in the 24/7 Reference Cooperative on Thursday, July 17th, from 2:00-4:00 p.m Eastern Daylight Time (1:00 p.m. CT, 12:00 noon MT, 11:00 a.m. PT, 4:00 p.m. GMT). Policies and procedures used in the 24/7 Cooperative will be discussed. This session assumes familiarity with the QuestionPoint software.

NOTE: This web session uses WebEx for the visual portion of the presentation and a toll-free dial-in conference call for the audio portion (voice-over IP is not available). If you have not previously participated in a WebEx session, you may want to contact WebEx Customer Care at the telephone number shown on this page prior to the meeting to ensure you will be able to access the session: https://my.webex.com/join

If you would like to attend, please register as soon as possible as seating is limited. The registration site for this free session is located at:

https://www.sporg.com/pom/registration?cmd=event_info&event_id=110498

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