Dear QuestionPoint subscribers:
Please be advised that the QuestionPoint service will be brought down tonight, Thursday, April 23, at midnight Eastern Daylight Time (0400 UTC tomorrow morning). We expect the system to be available again within 15 minutes.
It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential hung sessions. (You will be unable to click on any sessions left in-progress to get information to communicate with the patron.)
When service is restored, please check your “New” questions lists for any interrupted chat sessions or unanswered email questions. If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
We regret any inconvenience.