As many of you are aware, Microsoft has released Internet Explorer 8 (IE 8)to the public.
During our tests with IE 8 and QuestionPoint, we found that the combination of Internet Explorer 8 and the Microsoft Virtual Machine (MSVM) is not compatible with our cobrowse functionality. If you use chat and want to use cobrowsing in any transactions, and your Virtual Machine is set to use MSVM (as opposed to Sun Java) please do not upgrade to IE 8.
The following combinations of Internet Explorer and Java engine have been successfully tested with our cobrowse functionality.
|Internet Explorer 6||Microsoft Java Virtual Machine|
|Internet Explorer 6||Sun Java Version 6 Update 7|
|Internet Explorer 7||Microsoft Java Virtual Machine|
|Internet Explorer 7||Sun Java Version 6 Update 7|
|Internet Explorer 8||Sun Java Version 6 Update 7|
Note Sun Java Version 6 is supported up to Update 7.
If you have any questions about setting up Java with IE, please see the QuestionPoint Guide to IE browser setup at http://questionpoint.org/support/documentation/gettingstarted/chatsetup.pdf.
Note that the setting for IE 7 and IE 8 are the same.
If you have any questions about IE 8, you can learn more at http://www.microsoft.com/ie