As typed & grouped by Julie Strange, Maryland AskUsNow!
All comments are written as is. Any clarification by Julie is in [brackets].
QWIDGET
- qwidget roll up to 24/7 coop
- qwidget for individual library use (ie goes to your ref desk first and then to 24/7)
- Qwidget à coop/24/7
- Is there a way questions coming in on a Qwidget that could be on our library site could be routed directly to us when we are staffing the service? Or is there a way we could log into the Qwidget separately to staff it alone at extra times to get questions from our own users?
- more customizable widget design
- putting the qwidget on facebook
- Pop out the chat
TEXTING
- I want to text!
- text messaging (web interface for librarians staffing, the ability to text cell #'s, other info, to patron's service)
- Text messaging capabilities
REPORTING / ANALYSIS
- textual analysis of transcripts in reports
- Qualitative analysis
- Full text transcript search / analysis. Word frequency clouds would be amazing (ie Wordle)
POLICY PAGES
- systematic quality control of policy pages to enable better service to local patrons
- Policy pages- make sure all p. pages are up to date and see if p. pages for all participating libraries can be posted (not just the contributing libraries)
- Policy pages – best practices – keep reinforcing
LIBRARIAN / NON-QWIDGET INTERFACE
- new interface- slow and erratic
- need to logon a 2nd time more than once
- co-browse question. Is it working?
- user-library browser compatibility
- browser capability (IE or others)
- timing in chats (ex: 14:10:03)
- Better way to tell when patron has ended the session
- Hit List- are the catalog bib record links durable? We know by the look and feel what ILS we’re dealing with… or policy page?
- Open new URLS in new windows or tabs instead of refreshing screen
- Is there a way to send multiple URLS so multiple new screens come up and the customer has those sites to look at and choose from? I worry about patrons who don’t have or give email addresses and won’t get transcripts. I am trying to get info to them live.
- Can you have a window pop up when a new question comes in like with Meebo or Digsby?
DOCUMENTATION / TRAINING / MARKETING / PARTICIPATION
- online demo- if not already available
- demo for field librarians test questions- interactive demo
- need for statewide legal reference service for pro se litigants
- training to promote AskHerePA / In house demos
- school open houses (promo)
- Since most questions come from k-12 patrons, why don’t school librarians participate to answer questions?
OTHER
- When customers get surveys + put down negative comments, it would be helpful if customers were asked to put in detailed notes [about what they experienced, I’m assuming]
- Would there ever be a way in the future to have specific questions directed to subject specialists? For example, someone wanting a science answer could have a way to be directed to science oriented librarians?
- when statewide service (ex AskHerePA) is down is there a way to make the other services available?
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