QuestionPoint: 24/7 reference services

Do Not Use QP Reports and Service History

QuestionPoint “Reports” links and “Service History” links to the archived stats and transcripts  are currently experiencing technical difficulties.

In order to fix the problem as quickly as possible, we request that QuestionPoint users refrain from clicking on “Reports” or “Service History” until we send an “all clear” message, or until Thursday morning May 28.

QuestionPoint Ask, and Chat modules are otherwise unaffected and can be operated as usual.

Thank you for your cooperation in helping us rectify this problem.

QuestionPoint Emergency Install Wednesday May 13, 9PM EDT

Dear QuestionPoint Users:

Please be advised that at 9 PM, EDT tonight, May 13th,  in the U.S. ( 1:00 Thursday May 14th, UTC/11:00 AM Thursday May 14, AU EST) we will interrupt QuestionPoint service to perform critical maintenance. We expect to have service restored within 15 minutes. You must end any chat sessions in progress and log out of QuestionPoint approximately 2 minutes prior to that time, so as to avoid sudden session interruptions, hung sessions and stuck logons. If you do not end chat sessions before the service outage, they will be left in an open state, and cannot be accessed from the “Ask” lists for followup! At approximately 15 minutes after the shut down, you may begin to log back into QuestionPoint and resume chat monitoring or other activities.

Once service is restored, please check your “New” questions lists for any interrupted chat sessions or unanswered email questions.

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

We regret any inconvenience.

Regards
The QuestionPoint Team

ANNOUNCEMENT: QuestionPoint down time this Sunday, 10 May

Dear QuestionPoint Users:

Please be advised that the QuestionPoint service will be unavailable for the following time period to reinstall the changes originally installed on April 19.  These changes were subsequently rolled back to rule them out as the cause of performance and connection problems.  All changes being reinstalled are transparent to users. 

QuestionPoint will be unavailable from 0700 UTC (3:00 a.m. EDT) Sunday, 10 May, to approximately 0730 UTC (3:30 a.m. EDT). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)

When service is restored, please check your “New” questions lists for any interrupted chat sessions or unanswered email questions.

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

We regret any inconvenience.

Regards
The QuestionPoint Team