Dear QuestionPoint User:
We are aware that some users are experiencing sluggish response times and occasional disconnects while using the chat monitor. We plan to install a fix for the performance issue tonight, June 24 EDT. Please be advised that the QuestionPoint service will be unavailable for approximately 30 minutes, from 01:00 UTC, June 25 (9:00 p.m. EDT, June 24) to 01:30 UTC (9:30 p.m. EDT). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
When service is restored, please check your "New" questions lists for any interrupted chat sessions or unanswered email questions.
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
We apologize for the inconvenience this is likely to cause.
The QuestionPoint Team