Dear QuestionPoint subscribers:
In an attempt to address Lost Connection issues and occasional sluggish response time, we will bring QuestionPoint down early tomorrow (2 July) morning to install some modifications. Please be advised that the service will be unavailable from 6:00 UTC (2:00 EDT) to approximately 7:00 UTC (3:00 EDT) tomorrow, 2 July.
It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
When service is restored, please check your "New" questions lists for any interrupted chat sessions or unanswered email questions. An email announcement will be sent to the QuestionPoint listserv after service has been restored. If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
As always, we regret any inconvenience to our users.
Sincerely,
The QuestionPoint Team
We were still seeing lost connection problems yesterday (July 6) and today (July 7). I've reported this to QuestionPoint support.
Posted by: Stephen Francoeur | July 07, 2009 at 01:08 PM