ANNOUNCEMENT: QuestionPoint downtime

Dear QuestionPoint subscribers:

Please be advised that QuestionPoint will be unavailable this Sunday, 19 July, for a brief time, while we make adjustments to improve system performance. The system will be down for approximately one half hour, from 6:00 - 6:30 a.m. UTC (7:00 - 7:30 a.m. UK; 2:00 - 2:30 a.m. U.S. EDT; 4:00 - 4:30 p.m. Australia ET).

It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.) When service is restored, please check your "New" questions lists for any interrupted chat sessions or unanswered email questions.

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

As always, we regret the inconvenience this may cause you and your users.  We appreciate your patience.

The QuestionPoint team