Dear QuestionPoint subscribers:
This Sunday morning, August 30, we will interrupt QuestionPoint service to update language files, make a few fixes, and install a network change to address the recent performance hits.
QuestionPoint will be brought down at 7:00 a.m. UTC (3:00 a.m. New York; 8:00 a.m. London; 11:00 a.m. Dubai; 12:30 p.m. Delhi; 5:00 p.m. Sydney). We expect service to be restored within ninety (90) minutes.
It is imperative that you end any in-progress chat sessions at least five minutes prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.) When service is restored, please check your "New" questions lists for any interrupted chat sessions or unanswered email questions.
If you experience any outage after the projected service restoration, please contact your Customer Service Provider for further assistance.
We are sorry for any inconvenience the downtime may cause.
The QuestionPoint Team