As you all know, QuestionPoint has grown considerably in the last 4 years, and it is no longer feasible for us to maintain 2 different chat architectures. The flash-based chat monitor has been a part of QuestionPoint for 3- ½ years, and current and future development is concentrated on that product. On Sunday Sept 27th, all links to the html chat monitor will be removed from the program In addition, all options and schedules for setting up chat coverage via self-managed “virtual cooperative coverage groups” will be removed. If your library was using such a group to share chat responsibilities, and you have not yet moved to using Queues and Flash Chat, you need to contact Carol Bonnefil at email@example.com to review your groups structure and arrange for us to set up a Cooperative Group within the Flash structure OCLC .
No 24/7 Cooperative libraries are affected by this, nor are any previous 24/7 Reference libraries. In fact, the majority of QuestionPoint libraries have moved to flash chat over the last 2 years. If you do have any doubts about which version of chat you have been using, here is a screenshot of the My QuestionPoint page with the "Launch html chat" link circled and X’d in Red. That is going away, and you will need to begin using the "Launch Chat" link that is boxed in Green.