QuestionPoint will be brought down at 04:00 UTC/GMT Sunday Sept 27th (00:00 a.m. New York; 5:00 a.m. London; 8:00 a.m. Dubai; 9:30 a.m. Delhi; 2:00 p.m. Sydney). We expect the service to be unavailable for 6 hours.
We will be installing and testing elements designed to address the recent peformance issues, as well as retiring the librarian html chat monitor, as described in a previous posting. It is imperative that you end any in-progress chat sessions at least five minutes prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
When service is restored (10:00 GMT, 6:00AM New York, 11:00 AM London, 2:00PM Dubai, 3:30 PM Delhi, 8:00 pm Sydney) , please check your "New" questions lists for any interrupted chat sessions or unanswered email questions.
If you experience any outage after the projected service restoration, please contact your Customer Service Provider for further assistance.
We are sorry for any inconvenience the downtime may cause.
The QuestionPoint Team