We are pleased to announce that subscribers to Full WorldCat Local can now implement the QuestionPoint Qwidget to provide their users the opportunity to chat directly with a librarian from within WorldCat Local. This feature has been designed to work with any chat client. Below are instructions for configuring WCL for the QuestionPoint Qwidget.
How to Configure WorldCat Local for the Qwidget
The steps below document the configuration process from within an institution’s WorldCat Service Configuration account and depict how the chat client will work in the WorldCat Local user interface. Note: The QuestionPoint library must have already configured the Qwidget within the QuestionPoint Administration module. See: http://www.questionpoint.org/crs/html/help/en/admin/ad_forms_qwidget_setup.html
1) Settings are in the User Interface Module of Service Configuration.
2) Chat widget configurations are only available in the Custom Links section on Custom Link 1. When the user selects a link type of Library Contact Info, the Display Chat Widget question displays.
3) After selecting Yes for Display Chat Widget, the user can indicate if they have a QuestionPoint account.
4) If the user has a Questionpoint account, they can insert the institution ID. Upon saving their settings, the ID will be validated and the Qwidget will be automatically placed within their WorldCat Local.
5) If the user wishes the Qwidget to always display to their patrons they can select the ‘Always display chat window’ box.
6) If the user does not select the ‘Always display chat window’ box, the Qwidget will be launched when the user selects the text link you’ve indicated in the Display Text box.
How the Qwidget displays in WorldCat Local
1) If chat is not configured to always display, the Qwidget will be launched when the user clicks on the link in either the toolbar or in the Library Links dropdown.
2) The Qwidget then launches in a separate window so persists as the user navigates throughout the site.
3) If the Qwidget is configured to always display to the user, the chat box will show below the search box and toolbar.
4) When the user clicks in the Chat box, the Qwidget is launched in a separate window so it persists while the user navigates throughout the site.