One of the topics discussed at the ALA User Group meeting concerned texting. A user group attendee asked: is texting still relevant now that the Qwidget is available on mobile devices such as the iPhone? Those attending the meeting made the following points:
· Yes – despite high visibility of smartphones, most people still have non-data mobile phones.
· Texting is asynchronous – someone can get back to you at a later time. Conversely, using the Qwidget on a smartphone dictates that the conversation flow in real-time (of course, if the librarian is not available, the user can send a message to the library via the email option…)
· In-depth reference questions, as well as directional or ready reference are being asked via text – format does not hinder the patron.
· Some libraries still don’t have or can’t get Qwidget on their website.
What do you think? Feel free to post your comments to the blog!