The QuestionPoint user group meeting was held on Sunday, January 9 from 4:00 – 5:30 PM at ALA Midwinter in San Diego, California. Approximately 30 people attended.
Susan McGlamery provided the QP Community update (latest numbers are provided monthly in the QP Blog; see http://bit.ly/ekxBta for the Dec 2010 report). Carol Bonnefil then reviewed the latest changes to QP chat, including queue roll up and wait messages, as well as changes to the Ask module. Susan then reviewed the changes made to the Policy Page template (Sept 19 install). This prompted a lively discussion on the policy pages and issues within the 24/7 Reference Cooperative of libraries that need to provide better/clearer information on their policy pages, as well as librarians who do not seem to use the policy pages when answering questions. The Qwidget Roll Up pilot was briefly discussed (libraries that participate in the 24/7 Reference Cooperative with an Answering Percentage of at least 75% may opt for their Qwidget to roll up to the Cooperative, thus ensuring a 24/7 Qwidget). Here are the presentation slides for the meeting:QP user group ALA MW 2011
Several discussion topics had been proposed by chair Vince Mariner, including:
•Integrating questions answered into QP’s live chat and reports
•National Virtual Reference Service (US)
•Assessment: using QP as an assessment tool; other metrics/tools needed?
•Texting: notification of new text message (for TAL integration)
However, the preceding discussions relating to queue roll up, policy pages and Cooperative policies took up most of the meeting time, such that no time was left for the planned discussion topics. Those attending the meeting suggested additional discussion topics:
· Discussion groups based on library/user types (academic queues, public queues, back-up staff)
· Incorporating Jing (?) into QP service
· More virtual meetings to discuss QP
· Continue virtual reference topics
Most of you were unable to attend the user group, so we have scheduled a series of Virtual User Group meetings. The announcement for these meetings and registration link will be posted on the Blog today.