We are pleased to announce that free QuestionPoint classes are available online, as part of OCLC's new training program. These classes will be conducted by OCLC trainers and various training partners (Amigos, WiLS, Minitex, MLNC, MCLS, OHIONET and LYRASIS, as appropriate) and are designed to help members refresh or maintain skills, ensure effective use of OCLC subscription services, and learn new applications to help members leverage their investments in the cooperative.
The QuestionPoint classes do not take the place of the original hands-on guidance that new QuestionPoint subscribers receive as part of Implementation, but instead are targeted toward exposing QuestionPoint users to new and/or unfamiliar facets of the program.
The QuestionPoint classes are available on a quarterly basis and will be conducted in English. To see the list of classes and scheduled dates, go to http://training.oclc.org/. Choose "Training Courses" then "QuestionPoint". You will need to register at the training portal in order to attend any of the classes, but registration and the courses themselves are free.
For your convenience, this quarter's schedule is copied below:
QuestionPoint Administration 1 - Starting Your QuestionPoint Service
- Wed 9/21/2011: 9/21/2011 12:00 PM - 2:00 PM EDT
- Thu 12/08/2011: 12/08/2011 12:00 PM - 2:00 PM EST
QuestionPoint Administration 2 - Generating and Interpreting Reports
- Wed 9/21/2011: 9/21/2011 from 3:00 PM - 5:00 PM EDT
- Thu 12/08/2011: 12/08/2011 from 3:00 PM - 5:00 PM EST
QuestionPoint Librarian 1 - QuestionPoint Overview and E-mail Reference
- Mon 9/19/2011: 9/19/2011 from 12:00 PM - 2:00 PM EDT
- Tue 12/06/2011: 12/06/2011 from 12:00 PM - 2:00 PM EST
QuestionPoint Librarian 2 - Using Flash Chat
- Mon 9/19/2011: 9/19/2011 from 3:00 PM - 5:00 PM EDT
- Tue 12/06/2011: 12/06/2011 from 3:00 PM - 5:00 PM EST
QuestionPoint Librarian 3 - Chat Follow-up, Referrals, and Managing Questions
- Tue 9/20/2011: 9/20/2011 from :00 PM - 2:00 PM EDT
- Wed 12/07/2011: from 12/07/2011 12:00 PM - 2:00 PM EST
QuestionPoint Librarian 4 - Personal Scripts, Co-browse, IM and Transfer
- Tue 9/20/2011: 9/20/2011 from 3:00 PM - 5:00 PM EDT
- Wed 12/07/2011: 12/07/2011 from 3:00 PM - 5:00 PM EST
We hope that this new OCLC benefit will assist our current QuestionPoint subscribers!