1,814 Active SUPs (service unit profiles)
1,148 SUPs in the 24/7 Reference Cooperative
47 Languages can be handled by QuestionPoint libraries*
7,236,339 Transactions had passed through QuestionPoint as 30 Nov.
3,283,050 Patrons have asked questions via libraries with QP since 2002**
37,631 New patrons asked for help in November**
25,117 Active records in the Global Knowledge Base
526 Libraries have contributed active, searchable records to the GKB
*Previous monthly blog reports have counted Languages Served as reported in the Profile module. However, many libraries have incomplete profiles, so we are now using the number of language codes we have created over time to meet the known language needs of our members.
**These numbers are lower than actual, as they do not include texting patrons or chat patrons who have not provided email addresses.
QuestionPoint libraries are in 33 countries (listed by region):
United Arab Emirates
Republic of Ireland
Trinidad & Tabago
QuestionPoint Statistics for November 2011
45,822 Questions received via E-mail, Text Messages, and Add Question form
54,799 Chat sessions requested
17,881 Chat sessions requested via Qwidget
53,103 Chat sessions accepted
13,404 Chat sessions requested at non-24/7 Reference Cooperative libraries
627 Sessions requested after hours at non-24/7 Reference Cooperative libraries
82 Most concurrent chat sessions (up from 81 last month)
31 Average concurrent chat sessions (up from 29 last month)
24/7 Reference Cooperative Statistics
63.4% Overall “Answering Percentage” (Cooperative libraries picked up 63.4% of all chat sessions, and Back Up staff picked up 34.7%)
18,919 Academic sessions requested; Coop members answered 12,428 (65.7%)
22,476 Public sessions requested; Coop members answered 13,810 (61.4%)
1,320 Sessions Abandoned (Patron disconnected before librarian picked up, may include some practice sessions)
Global Knowledge Base Records of Note in November
We believe it is time we recognize the institutions that have contributed so much to the Global Knowlege Base. Of our 526 contributing libraries thus far, the top contributor is the New York Public Library, having answered 5,405 of the 25,117 records in the database. The NYPL continues to be an active contributor to the Cooperative and to the GKB, along with another frequent contributor, the Enquire UK service (1,692 GKB contributions).
The institution that contributed the next largest number to the database was the Paris Bpi [Bibliothèque publique d’information], which has contributed 1,880 records thus far and is still going strong. Helping to keep the French language a strong presence in the GKB is the L’Ecole Nationale Supérieure des Sicences de l’Information et des Bibliothèques (1,309) records.
Other current member institutions contributing well over 100 records each are:
- Bibliothèques de l’Institut de Mone Arabe
- EnochPratt Free Library, Baltimore
- KIng County Law Library
- Library of Congress – American Memory, Science/Technical Reports, and Business Reference Section reading rooms
- Seattle Public Library
- UBAcoach: Bibliotheek van de Universiteit van Amsterdam
- University of Montemorelos
- University of Washington
- Washington State Library
Why not take advantage of the research these libraries are sharing through the knowledge base feature? Remember to search the GKB when answering questions that are not strictly tied to local services. You may find that another librarian has already been down the same road and cleared the way for you!
All members are encouraged to contribute interesting, often asked, or hard-to find answers to the GKB. Visit Help at http://www.questionpoint.org/crs/html/help/en/ask/ask_publish_submitmulti.html for information on contributing Q&As to the knowledge bases. GKB editors fix spelling, grammar, and formatting before submitting the records for indexing so they are searchable.