We will be installing a QuestionPoint features upgrade this Sunday, October 14, 2012.
Release Notes can be viewed here on the Blog. Please be advised that the QuestionPoint service will be unavailable for the following time period: from 6:00 UTC (2:00 a.m. EST) to approximately 7:00 UTC (3:00 a.m. EST). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.