February 24, 2012 Release Notes
1.1 Notification emails to librarians
Three important automatic email notifications sent to librarians have been updated to include additional account information.
New librarian account email notification, “Question assigned” email notification, and “Question reassigned” email notification now all include the librarian name, and account number of the addressee, and Library name with which the account is affiliated, in order to help librarians with multiple accounts at different institutions or SUPs clearly understand where and how to log in to handle the issue being raised by the email.
1.2 New explanatory text added to QuestionPoint Qwidget code snippet
It has come to our attention that when Qwidget code is copied and pasted into various communication tools (Word, Outlook, etc.) to forward to webmasters for inclusion on client websites, or directly into certain Content Management interfaces, certain characters necessary to the functionality of the code such as quotation marks, can become corrupted or converted into “Smart quotes”. To remind those who are working with the content management or interface tools to check the quotation marks and return them to “plain text” quotation marks, the following explanation has been added to the code snippet:
<!-- NOTE - After pasting the code to your page, check it to ensure it does not contain any text formatting such as smart or curly quotation marks.-->
Please note that it is NOT necessary for existing Qwidget code on any of your websites to be changed, updated, or altered to include this explanation. It is purely informational; to help the web designers insert new code correctly for new Qwidgets.
2.1 “Custom Message” settings in the Admin module are now applied to “email pilot” clients .
If your library is configured to allow the use of an email address for patrons to submit new questions into QuestionPoint, confirmations, responses and notification emails outgoing from QuestionPoint to those newly submitted questions will now apply the custom messages configured in the Admin module.
A number of QuestionPoint email notifications and various terms in QuestionPoint have received updated entities, to facilitate or clarify terminology or grammar used in other languages.
3 24/7 Reference Cooperative
3.1 Quality comments are now private.
When sessions are referred to Quality, the notes or comments included in the referral are now private and only visible to the Quality team, the librarian who submitted the referral, and the admins of the patron’s library. All concerned parties can see that the referral has occurred by virtue of the yellow “referred” bar in the question detail in “Review transcripts”, but comments remain private.
4 Website Update
On March 2nd, as part of an overall OCLC upgrade, QuestionPoint’s Support, Documentation and Training website will be migrating to a new domain and structure.
www.questionpoint.org will continue to function as an information landing page for current users. All of the subject informational pages, such as Documentation, Support, Training, etc. will have new URLS under oclc.org/support directories. Bookmarked pages will be redirected to these new pages, and you will be able to access them via www.questionpoint.org as well.
No links to KB, patron forms, Qwidget code links, Librarian and patron logins, or any other pages that access the QuestionPoint application will be affected by this transition! All URLs to the QuestionPoint application itself will remain as is.
We expect to have a seamless experience for our users after the migration, but if you experience any difficulty accessing previously bookmarked material, or if you are uncertain as to where to go for QuestionPoint information, please contact us via our feedback form: https://www.oclc.org/forms/questionpoint/feedback.en.html