Join us for a free webinar on August 14 at noon ET (UTC-4) for a timely discussion on transcript assessment, presented by Cynthia Johnson and Caitlin Plovnik (both of UC Irvine).
In this webinar, Cynthia and Caitlin will use actual chat transcripts (anonymized) to demonstrate "good" and "great" examples of how librarians ask open ended questions and engage with their online patrons to provide the best possible service and answers in the virtual reference environment. This session will be interactive with polls and time to discuss what makes certain reference interactions go from "good" to "great."
Title: Real Transcripts/Real Analysis: building blocks for online reference assessment and improvement
Date: Wednesday, August 14, 2013
Time: Noon ET (UTC-4)
Presenters: Cynthia Johnson and Caitlin Plovnik, UC Irvine
This webinar is another in our series "Best Practices in Virtual Reference".
To register: go to this link and click the REGISTER button: