On May 18 we introduced WYSIWYG formatting to the answer screen in the QuestionPoint Ask module. However, two issues quickly surfaced:
(1) when composing a message in the Answer screen, the WYSIWYG editor creates a paragraph break (basically a double space) rather than a line break (basically, a single space) when you use the carriage return, and
(2) for scripted messages where spacing is used to create line breaks (without using HTML tags), the line break is not recognized. This means that a signature that looks fine in your scripted messages now looks like this when inserted into the Answer screen:
Steve Smith 24/7 Library Anywhere USA
We are working on fixing these two issues in the code (the install is planned tentatively for 2 AM ET on June 12).
After the install (stay tuned for confirmation of the date and time):
- A single carriage return will create a single space, not a double space, and
- For the scripted messages, we are altering the WYSIWYG editor to treat existing carriage returns from imported scripts as a line break. In the meantime, if you would like formatting in your scripted messages, you can edit your scripts to use HTML coding, as follows:
Steve Smith<br>24/7 Library<br>Anywhere USA<br>
Note: If you leave the existing carriage return in and add the <br> HTML code, you will have double-spacing because the fix will retroactively correct the line breaks.
We’ll have further details once we the install date and time is set, but feel free to post any tips that you have used to improve the WYSIWYG experience to the blog.