Please be advised that the QuestionPoint service will be unavailable Thursday June 12, 2014 from 6:00 UTC (2:00 a.m. EDT) to 6:30 UTC (2:30 a.m. EDT), in order to correct some behavior of the new WYSIWYG editor in QuestionPoint.
It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance. Details regarding the WYSIWYG corrections are available here.