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« NEW Customizable Promotional Materials for QuestionPoint | Main | Guide to the pilot version of the new chat »

November 09, 2005


When testing the Flash Chat Pilot as a patron we were getting the message. We are currently not available to chat. Please see our Web page for our regularly scheduled hours and for other options for contacting us. Could you please advise what i might be doing wrong.


Uncheck the Practice box on the patron test form if you did not or could not check the Practice Queue Only box in the QuestionPoint Queues window.

There is a guide to the pilot version available at

This PDF guide contains several screen shots of the pilot version.

I submitted my comments over a week ago, asked for a response, and haven't gotten one. Not even a "thanks, we got your message." I had major problems using the new chat, and would like to know if the issues I mention are going to be addressed before release or not.

Hi everyone, this is Jeff Penka with the QuestionPoint team. I wanted to make sure that you all knew we have been very actively collecting your comments, suggestions, and feedback (over 100 to date) and trying to follow up with each of you as they come in. If you haven’t heard from us, please be patient and keep the comments coming. As we move toward the Dec. 11 install, we have made approximately 150 additions, tweaks, and enhancements to the version of the pilot you are currently seeing in production.

We have been trying to show the latest and greatest from the current development environments when discussing the service publicly (VRD and the Virtual User Group Meetings). We will be posting updated documentation and training materials in the coming weeks along with listings of the changes based on your feedback.

Thank you again for all your help. The last year has been very busy, but your involvement has really helped shape this next generation of the QuestionPoint Service and the 24/7 Reference Cooperative.

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