We hope you find these helpful and remember that Help is always the best place to check first when you have a question. And it’s just a click away using the Help link at the top of every page in the QuestionPoint system.
Check your Browser’s settings.
It’s important to always check your browser settings before your chat shift as the settings can revert after any IE change such as automatic IE updates and security fixes. Always check these settings first when you encounter a problem with QuestionPoint. For more on what the browser settings should be, please check http://www5.oclc.org/questionpoint/Chat_setup.pdf.
Use Flash Player 9
While QuestionPoint supports Flash 7 and Flash 8, we recommend that you use Flash 9.
To check which version of Flash you have, visit http://www.adobe.com/shockwave/welcome/. You may be prompted to install Shockwave when you visit this page but it isn’t necessary. To find your version, move your mouse to the About tab in the Adobe Flash Player box.
To install Flash 9, first check with your IT department to see how they would like to proceed. If you are given the OK to install Flash 9 yourself, you first need to first uninstall any older versions of Flash on your computer by following these steps:
1. Click Start
2. Select Settings
3. Select Control Panel
4. Double click the Add/Remove Programs control panel icon
5. Select either Macromedia Flash Player or Adobe Flash player (the name has changed to Adobe Flash player since the release of version 9)
6. Reboot your computer
Once your computer boots up, installing Flash is as easy as
1. Open IE
2. Visit adobe.com
The Flash player will be reinstalled automatically.
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