Ensuring that your browser’s Temporary Internet Files folder settings are correctly configured is critical to optimal chat monitoring.
The QuestionPoint browser setup guide (http://www5.oclc.org/questionpoint/Chat_setup.pdf) gives you settings that should take care of this for you regularly; however, since there is a possibility that your library’s IT department may have conflicting settings procedures, in order to have QuestionPoint work optimally, you should get in the habit of checking them personally before the start of each chat shift .
Once your “permanent” settings are properly confirmed, it is equally important to clear the Temporary Internet files Folder, in case there is old data there.
We cover how to clear the Temporary Internet Files folder on page 6 of the browser setting guide (http://www5.oclc.org/questionpoint/Chat_setup.pdf).
Some background about why this is important:
Using a cache like the Temporary Internet Files folder is something browsers do to help speed up your internet session. When you visit a page, large elements of that page like graphics are stored in the folder so that when you visit the page again, only those elements that changed will be downloaded to your browser.
The problem QuestionPoint has with this folder is that if the Temporary Internet Files folder is being checked by the browser and the browser finds something, it will use this outdated information rather than grab the updated information from the QuestionPoint server.
By double-checking your browser settings and prophylactically clearing your temp files before every shift, you will cut down or completely eliminate the problem of outdated chat session information appearing in your chat monitor window,
If you have any questions about this or any other browser configuration questions, please consult the browser settings guide referenced above. If you need additional assistance, please contact our Support department via their web form (https://www3.oclc.org/app/contac/).
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