Dear QP users:
We would like to thank those of you who quickly responded to Pierre Gregoire who posted the original message about Flash constantly looping and interrupting his chat sessions.
The responses helped us to diagnose this problem. Hopefully the information contained below will help those of you who have had, or might yet experience this problem.
Although the current instance of "looping/refreshing" may look related to previous episodes of a similar problem several months ago, in fact, it is probably due to something else entirely.
Adobe Flash is currently pushing an automatic update to Flash 9 to users in a "managed release". That is, not everyone is getting the update simultaneously. This is similar to the procedure recently espoused by Microsoft for Internet Explorer 7. It's great for them, but it causes clients like us to become perplexed as to why some people have problems and some don't!
We have learned that those who accept and install the new Flash download, and who then perhaps thereafter log into QuestionPoint without rebooting their computers first seem to be experiencing the flashing/looping problem this time around. It appears that older versions of the Flash Player or files that player used could still be in your computer’s memory after the new player is installed. This is what leads to the looping. Kay's short term solution below fixes the immediate problem and causes the looping to stop, but we are not recommending that as the full solution to the problem.
We do recommend that you reboot your machine after you have installed the automatically pushed update. This will cause the old Flash player and files to be discarded. If you want to be pro-active and download the newest version of Flash before you receive the auto update, you can navigate to http://www.adobe.com/go/getflashplayer . If you click on the download link it will either download it, or confirm that you already have it.
We would also like to let you know that we have opened a new QP blog topic called “Tips you would like confirmed by OCLC”. If you have any technical tips that you have discovered to help your workflow in QuestionPoint, we invite you to share those with us, by adding them to the blog at http://questionpoint.blogs.com/questionpoint_247_referen/2007/01/tips_you_would_.html#comments . (If you have never visited the blog, or have forgotten the password, there is a link to it with the username and password available from your “My QuestionPoint” home page after you log into QuestionPoint.)
By taking a look at your methods, we hope to be able to help steer you and other users to effective technical solutions and procedures, and by the same token, help you avoid doing things that might not be the best solution in the long run.
Once again, thanks for sharing your experiences and thoughts with us and one another. This kind of ongoing dialog and sharing is critical to the QuestionPoint service and our community's growth.
Regards
Your QuestionPoint Team at OCLC
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