Dear QuestionPoint subscribers:
This Sunday, February 4, we will install some changes to the QuestionPoint system. The attached document lists the few user-apparent features and fixes you can expect to notice. The system will be brought down at 0800 GMT and will remain down for approximately 15 minutes.
We hope you'll be pleased with the changes. As always we appreciate your patience during the down time.
Changes for all QuestionPoint users
QuestionPoint Blog Is No Longer Password Protected!
As you probably know by now, this is not really a change to be installed, but is already a fact. You can bookmark http://questionpoint.blogs.com/ and not worry about a login and password.
Edit Knowledge Base Active Records
All Knowledge Base editors, whether working within their local knowledge base or in the Global Knowledge Base, can edit records after they have been activated. This change will allow for missed typos to be corrected or inadvertently omitted information to be added to the Question or Answer fields. And perhaps best of all, any librarian who originally submitted the record to the knowledge base will be able to Update the active record!
The Update routine is now just like the Edit routine with one exception: you must indicate in an Editor Notes field the nature of the change you made. How detailed the note should be is a matter of local policy.
Browse Knowledge Base records by Required Update Date
Librarians can now browse all knowledge base records with a Required Update Date by a date range. The new option appears at the bottom of the Browse page, with the existing Answered, Submitted, Modified options.
Enhancement for QuestionPoint Group Administrators
Inactive accounts are now indicated in drop-down selection lists as “Blocked.” You will be able to easily identify which institutions are no longer participating in your group, when you select institutions to report on in Ask/Reports or the Profile module.
Enhancement for 24/7 Cooperative users
Users can now view what queues are in the Public or Academic Cooperatives to compare with the queues listed in the Chat Monitoring Tool. See the illustrations below.
Bug fixes of note:
The Country list in a Policy Page search is now alphabetized.
To facilitate searching on the Policy Pages search page, the drop-down menu of countries to select from has been alphabetized.
Chat Sessions Accepted appears in all-librarian reports
QuestionPoint-wide reports are available to all librarians from the My QuestionPoint home page. With the appropriate permissions from your administrator you may also see institution- and even librarian-level reports here. The Number of Chat Sessions Accepted is now appearing as it should, in the Chat section of the reports.
Timestamp in Ask/Reports matches exported reports
The timestamp appearing on transcripts that administrators may have exported now have the same timestamp as these same reports viewed online, in Ask/Reports/General. That timestamp represents the local time of the librarian viewing the report.
Knowledge Base icons now appear for Q&As submitted.
Icons that indicate a Q&A has been submitted to the local and/or Global knowledge base are again appearing in the question lists in the Ask module.
Group (BME) scripts again operative
Librarians can again copy group-level (BME) scripts into the Answer entry box in the Ask module.
Replies to transcripts received in QuestionPoint
When a patron replies to the transcript they have received, the reply is now displayed appropriately in the question history. Furthermore, a question-mark icon, indicating a question that needs attention, appears before the transaction in the New questions list.
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