ANNOUNCEMENT: Introduction to QuestionPoint Knowledge Base Features

Dear QuestionPoint subscribers:

On the knowledge base survey of June 2006 and throughout this past year, we've had requests from QP users for more information about the QuestionPoint knowledge bases.  Some have said they would welcome a training or orientation session.

Peter Armenti, a librarian at the Library of Congress and a long-time member of the QuestionPoint team, will offer two sessions on Tuesday, August 14, at 1500 GMT and at 1800 GMT.  Both sessions will cover the same content:

        An introduction to the knowledge base concept
        The benefits to you of using the knowledge bases
        How to submit answered Q&As from the Ask module
        How to add information directly into new KB records
        How to reuse KB records in your chat sessions and e-mail answers
        Setting up your local knowledge base
        Offering your local KB and/or the Global KB to your patrons

Each session will also have ample time for questions and discussion following the orientation.  To sign up for one of the sessions, please go to:

August 14 - 1500 - 1630 GMT
https://www.sporg.com/pom/registration?cmd=event_info&event_id=91126

August 14 - 1800 - 1930 GMT
https://www.sporg.com/pom/registration?cmd=event_info&event_id=91128