Over 180 attendees registered for our webinar on promoting virtual reference in academic libraries on March 18, 2008. Our two speakers - Wendy Haynes of the University of Wolverhampton, and Nancy Huling of the University of Washington.
Here is a recording of the webinar: http://www5.oclc.org/downloads/questionpoint/QP_recording_20080502_1549.wmv
In addition, Wendy and Nancy have made their presentations available here:
http://www5.oclc.org/downloads/presentations/qp080318_wendy.ppt
http://www5.oclc.org/downloads/presentations/qp080318_nancy.ppt
More about this webinar and our speakers:
Virtual reference provides a great opportunity to guide students to the best resources when they need your help the most. Our two speakers, both heading successful virtual reference services at large academic libraries (the University of Washington in the United States and the University of Wolverhampton in the United Kingdom) will share their tips on promoting their chat and e-mail reference services to students on campus and off, and discuss what works to capture the attention of their campus constituencies. For example, the University of Washington saw an increase of 43% in chat and e-mail activity during the 2006–2007 academic year as a result of effectively promoting their service.
Although our panelists will be speaking of their experiences in promoting virtual reference in academic libraries, many of the same techniques can be used in any type of library.
Our speakers:
Wendy Haynes became the project champion for the University of Wolverhampton’s new virtual reference service, ASSIST, in September 2006. She has successfully driven the project through to the expected embedding of the service in 2008. During 2007, she completed her MSC dissertation on evaluation of virtual reference services.
Nancy Huling is Head of Reference and Research Services at the University of Washington Libraries. In January 2002, with the participation of her colleagues, she launched the UW Libraries live chat service and simultaneously established a cooperative chat monitoring arrangement with Cornell University (both Cornell and UW are now in the 24/7 Reference cooperative). Nancy is a member of the QuestionPoint Users Council and the QuestionPoint 24/7 Reference Advisory Board.
Post your comments and questions:
Please feel free to post your comments or questions in the comments section of this blog, and our speakers will respond. Thanks to all who attended our webinar, and stay tuned for additional webinars in the near future!
Comments