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« Brief install tonight | Main | Brief Install Wednesday, December 3, 2008 »

December 02, 2008


Hi! I just wanted to mention that I am often unable to verify the patron's address with the patron because they are disconnected before we get that far into a chat. In that case, I will end the chat and refer it on to the patron's home library if there is an e-mail address provided. If the patron hasn't provided an e-mail address and I haven't had a chance to send them any info - often I never hear from the patron - I mark it as a Lost Call. If I was able to send some info. to the patron and they replied to me at least once and then they disappear, I will mark the chat as Answered.

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