Release Notes for 22 February 2009
Contents
1. New Features
1.1 New FLASH code in Co-browse
1.2 New Links on Home Page
1.3 New Field Added to E-mail Forms Manager
2. Changes
2.1 Library Card Number Field in Policy Page Increased
3. Fixes
3.1 Notification When Ask Admin Assigns to Institution Admin
3.2 NEW Status at Two Libraries Simultaneously
3.3 Co-browse Indicates Join Co-browse
3.4 Forms Assignment
3.5 Default “look and Feel” for e-mail forms
1. New Features
1.1 New FLASH code in Co-browse
The installation of 23 November 2008 implemented the new Flash version in the QuestionPoint chat monitor. However, the co-browse functionality continued to use the older version. We are happy to announce that, as of this Sunday, 22 February, co-browse will also make use of the new Flash. As well as now having the same look and feel as the chat monitor, the new version will allow you to resize the co-browse window without affecting the font size.
1.2 New Links on Home Page
Two new links appear on the Home page, My QuestionPoint. The Reference and User Services Association (RUSA), a division of the American Library Association, has published two sets of guidelines: one for providing virtual reference services, and another for organizing cooperative reference services. Access to both documents is now just a click away from your QuestionPoint home page.
1.3 New Field Added to E-Mail Forms Manager
A footer field can now be added, via the Forms Manager, to e-mail forms. This capability, already available for chat forms, is a text area just above the submit button, in which instructions or various necessary communications to the user can be displayed. If administrators choose to add this field to the library’s e-mailed web form, it will not count as one of 10 allowable customizable fields.
2. Changes
2.1 Library Card Number Field in Policy Page Increased
The Library Card Number field has been increased to 500 characters, so administrators can enter information here that is necessary for a chatting librarian to access critical home library information. A cautionary note has also been added in red typeface, warning the chatting librarian to not share this information with the patron.
3. Fixes
3.1 Notification When Ask Admin Assigns to Institution Admin
For some time, the Institution Administrator was not being notified through e-mail when an Ask Administrator assigns a new question to him or her. This has been fixed; the system now e-mails the proper notification.
3.2 NEW Status at Two Libraries Simultaneously
We discovered that when a patron replies to an e-mailed transcript, the question status in QuestionPoint changed to NEW for both the library that handled the chat sessions and the patron’s library. This has now been fixed so that only the patron’s library sees the NEW status. The status for the chat library does not change.
3.3 Co-browse Indicates Join Co-browse
When a new co-browse session is opened, the speed an reliability of the librarian note “Joined cobrowse” has been improved.
3.4 Forms Assignment
Some libraries that have implemented new e-mail intake forms via the Forms Manager feature in the Administration module, noticed that automatic assignments were not working. That has now been rectified; automatic assignments now work correctly.
3.5 Default “look and Feel” for e-mail forms
In the Forms Manager, e-mail forms were not correctly reflecting the look-and-feel defaults when set up for various languages. Forms Manager users with forms in more than one language will see this working properly after Sunday’s install.
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