Dear QuestionPoint User:
Please be advised that the QuestionPoint service will be unavailable for the following time period for scheduled maintenance and service. Sunday, 19 April 2009, 0700 UTC (3:00 a.m. EDT) to approximately 0730 UTC (3:30 EDT).
It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any sessions left in-progress to get information to communicate with the patron.)
When service is restored, please check your “New” questions lists for any interrupted chat sessions or unanswered email questions.
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
We regret any inconvenience.
The QuestionPoint Team
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