Dear QuestionPoint users:
Please be advised that the QuestionPoint service will be unavailable Sunday morning, June 21, from 6:00 UTC (2:00 AM EDT) to approximately 8:00 UTC (4:00 AM EDT).
It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
It is possible that service will be restored sooner than scheduled; you may begin trying to login as early as 7:00 UTC (3:00 EDT) if you wish. When service is restored, please check your New questions lists for any interrupted chat sessions or unanswered email questions. An email announcement will be sent to the QuestionPoint listserv after service has been restored.
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
We are sorry for the inconvenience to our users.
Regards,
Your QuestionPoint team
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