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« QuestionPoint User Group meeting notes, ALA 2010 | Main | New policy for 24/7 Reference Cooperative: Persistent Repeat Patrons »

July 12, 2010


Another important thing to keep in mind is that the popularity of text messaging is due to our abilities to "time shift" our communications: I text when I have time and you reply when you have time. In these cases, both parties are not required to be present for the communication to take place.

This point is similar to the asynchronous point above, but I wanted to point out that it's why texting is so popular in general, not only in the context of library reference.

Part of that asynchronous "back and forth" is due to the fact that text messages are a "push" technology on the mobile device. On my phone (smart phone or not), I get a visual notification of a new message/response, making the communications more user-friendly.

I was gonna say what Noel said, more or less. Suffice to say, text messaging and the mobile Qwidget are very much different things, and if I had to pick one, I'd even say that text messaging is more important.

Of course, that's without thinking about staffing issues and such, since SMS creates a new, local-noly workflow where Qwidgets act the same as chats (with coop or national backup).

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