QuestionPoint’s 24/7 Reference Cooperative looks back on the successes and challenges of 10 years of cooperative virtual reference. Susan McGlamery (24/7 Reference Cooperative manager) and Nancy Huling (University of Washington, QuestionPoint User Council chair and 2009 Mudge Award recipient for distinguished contributions to reference) review the state of the Cooperative from its start in July 200 with 3 libraries in Los Angeles to is current membership of nearly 1,500 libraries in the US and UK. Marie L. Radford (Rutgers University and 2010 Mudge Award recipient) leads a discussion of how trends such as mobile technology, social networking and scarce resources will shape the future of virtual reference services.
Watch individual presenters:
QuestionPoint’s 24/7 Reference Cooperative looks back on the successes and challenges of 10 years of cooperative virtual reference. Susan McGlamery (24/7 Reference Cooperative manager) and Nancy Huling (University of Washington, QuestionPoint User Council chair and 2009 Mudge Award recipient for distinguished contributions to reference) review the state of the Cooperative from its start in July 200 with 3 libraries in Los Angeles to is current membership of nearly 1,500 libraries in the US and UK. Marie L. Radford (Rutgers University and 2010 Mudge Award recipient) leads a discussion of how trends such as mobile technology, social networking and scarce resources will shape the future of virtual reference services.
24/7 Reference Cooperative 10 Year Celebration! [Streaming video, 35 minutes]
Susan McGlamery, Senior Product Manager and 24/7 Reference Cooperative Manager, OCLChttp://vidego.multicastmedia.com/player.php?p=xs4503m2
From Many to One and One to Many [Streaming video, 19 minutes]
Nancy Huling, Head, Reference and Research Services Division, University of Washington Librarieshttp://vidego.multicastmedia.com/player.php?p=mwr00932
10 Years After: Celebrating & Creating Collaborative Virtual Reference Futures [Streaming video, 31 minutes]
Marie L. Radford, Associate Professor & Library Consultant, School of Communication & Information, Rutgers Universityhttp://vidego.multicastmedia.com/player.php?p=gtmmru0f
Discussion [Streaming video, 25 minutes]: http://vidego.multicastmedia.com/player.php?p=jcs98774
The recording is also available with the other OCLC recordings at ALA: http://www.oclc.org/us/en/news/events/presentations/default.htm
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