QuestionPoint Members
1,982 Active SUPs (service unit profiles)
1,315 SUPs in the 24/7 Reference Cooperative
29 Languages can be handled by QuestionPoint libraries
6,319,094 Transactions have been received by QP libraries since 2002 (as of Jan. 31)
2,929,350 Patrons have asked questions via libraries with QP since 2002*
37,630 New patrons have asked for help via QP libraries' websites in January*
23,691 Active records in the Global Knowledge Base
511 Libraries have contributed active, searchable records to the GKB
*Doubtless these numbers are lower than actual, as they do not include chat patrons who have not provided email addresses or texting patrons.
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QuestionPoint libraries are in 32 countries (listed by region):
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Australia New Zealand --------------- China French Polynesia Japan India Thailand -------------- Saudi Arabia United Arab Emirates ---------------- Botswana South Africa -------------- France Greece Germany Italy The Netherlands Spain |
United Kingdom --------------------- Croatia Serbia Slovenia --------------- Russia ------------- Canada Mexico United States ----------------- Jamaica Martinique Puerto Rico Trinidad & Tabago -------------------- Chile Columbia Peru |
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QuestionPoint Statistics for January 2011
47,088 Questions received via E-mail and Text Messages
45,902 Chat sessions requested
11,476 Chat sessions requested via Qwidget
43,983 Chat sessions accepted
6,927 Chat sessions requested at non-24/7 Reference Cooperative libraries
750 Sessions requested after hours at non-24/7 Reference Cooperative libraries
80 Most concurrent chat sessions (up slightly from 78 last month)
26 Average concurrent chat sessions
24/7 Reference Cooperative Statistics
66% Overall “Answering Percentage.” Cooperative libraries picked up 66% of all chat sessions, and Back Up staff picked up 31.06%, for a total of 97.06% pick-up. See Sessions Abandoned, below.
11,719 Academic sessions requested; Academic members answered 8,617 (73.5%)
25,337 Public sessions requested; Public members answered 15,839 (62.5%)
1,236 Sessions Abandoned (Patron disconnected before librarian picked up, may include some practice sessions)
January Questions of Note
Several languages are represented among the questions and answers activated in the Global Knowledge Base in January: in addition to English, French, Spanish, and German records were added. Here is a sampling of January's interesting and potentially useful records. To read the answers, you can search from your home page, My QuestionPoint, or go to the KB module and search.
QID 204196 was a question put to the Global Reference Network and answered at the Stellenbosch University Library. What is the current recommended punishment in South Africa for a juvenile convicted of breaking and entering a private residence? To read the answer, just search for south africa juvenile in the Knowledge Base search box on your My QuestionPoint home page.
QID 204471 was contributed by the STRASBOURG Médiathèques de la ville et communauté urbaine: Je me renseigne sur la législation des noms de famille. Par mariage l'homme peut-il prendre le nom de son épouse, les deux peuvent-ils prendre les deux noms, ou avoir deux noms distincts etc. et auprès de quelle institution le faire? Avez-vous peut-être des indications d'ouvrages qui traitent du sujet ou des sites internet fiables à consulter? The user asks about legislation on the change of family name upon marriage. The answer addresses each aspect of the question and has many useful citations. Search for législation noms famille in the home page search box (diacritics are not necessary to include in your search).
QID 204332, contributed by the Worcester Public Library in Massachusetts, asks if the library has books that can be downloaded for the Kindle. The library doesn't stop with responding in the negative, but offers four sites where Kindle-compatible ebooks can be downloaded for free, giving for each instructions on how to download. Enter kindle download in the search box.
QID198883, wherein the Zentral- und Landesbibliothek in Berlin refers to the Deutsche Nationalbibliothek in Frankfurt the following: Ein Leser aus Frankreich sucht folgenes Gedicht / Sonett von Stefan Zweig in der deutschen Fassung. The Nationalbibliothek cites the 1922 Stefan Zweig work containing the sonnet and faxes a copy of the original poem, as requested. Search for stefan zweig.
And, finally, QID204218, contributed by the Universidad de Montemorelos, Mexico, asks Necesito información sobre el tema de cleptomanía infantil. Although an older question (from 2009), this was just added to the Global Knowledge Base. For the answer, search cleptomanía from your home page (diacritic is not required).
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