QuestionPoint Membership for October 2011 1,817 Active SUPs (service unit profiles) 1,152 SUPs in the 24/7 Reference Cooperative 29 Languages can be handled by QuestionPoint libraries 7,132,966 Transactions had passed through QuestionPoint as 30 Sept. 3,245,419 Patrons have asked questions via libraries with QP since 2002* 41,248 New patrons asked for help in October* 24,959 Active records in the Global Knowledge Base 525 Libraries have contributed active, searchable records to the GKB *These numbers are lower than actual, as they do not include texting patrons or chat patrons who have not provided email addresses. QuestionPoint libraries are in 33 countries (listed by region): Australia New Zealand --------------- China French Polynesia Japan India Thailand -------------- United Arab Emirates ---------------- Botswana South Africa -------------- France Greece Germany Italy The Netherlands Spain ------------- Republic of Ireland | United Kingdom England Scotland Wales --------------------- Croatia Serbia Slovenia --------------- Russia ------------- Canada Mexico United States ----------------- Jamaica Puerto Rico Trinidad & Tabago -------------------- Brazil Chile Peru | | | QuestionPoint Statistics for October 2011 50,286 Questions received via E-mail and Text Messages 56,150 Chat sessions requested 18,382 Chat sessions requested via Qwidget 54,321 Chat sessions accepted 13,347 Chat sessions requested at non-24/7 Reference Cooperative libraries 722 Sessions requested after hours at non-24/7 Reference Cooperative libraries 81 Most concurrent chat sessions (up from 71 last month) 29 Average concurrent chat sessions (up from 23 last month) 24/7 Reference Cooperative Statistics 63.9% Overall “Answering Percentage” (Cooperative libraries picked up 63.9% of all chat sessions, and Back Up staff picked up 33.9%) 19,408 Academic sessions requested; Coop members answered 13,172 (67.9%) 23,395 Public sessions requested; Coop members answered 14,192 (60.7%) 940 Sessions Abandoned (Patron disconnected before librarian picked up, may include some practice sessions) |
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