Monthly Report for October 2011

QuestionPoint Membership for October 2011            1,817    Active SUPs (service unit profiles)            1,152    SUPs in the 24/7 Reference Cooperative                 29    Languages can be handled by QuestionPoint libraries    7,132,966    Transactions had passed through QuestionPoint as 30 Sept.    3,245,419    Patrons have asked questions via libraries with QP since 2002*         41,248    New patrons asked for help in October*         24,959    Active records in the Global Knowledge Base             525     Libraries have contributed active, searchable records to the GKB *These numbers are lower than actual, as they do not include texting patrons or chat patrons who have not provided email addresses. QuestionPoint libraries are in 33 countries (listed by region): Australia New Zealand --------------- China French Polynesia Japan India Thailand -------------- United Arab Emirates ---------------- Botswana South Africa -------------- France Greece Germany Italy The Netherlands Spain ------------- Republic of Ireland United Kingdom      England      Scotland      Wales --------------------- Croatia Serbia Slovenia --------------- Russia ------------- Canada Mexico United States ----------------- Jamaica Puerto Rico Trinidad & Tabago -------------------- Brazil Chile Peru     QuestionPoint Statistics for October 2011 50,286     Questions received via E-mail and Text Messages 56,150     Chat sessions requested 18,382     Chat sessions requested via Qwidget 54,321     Chat sessions accepted 13,347     Chat sessions requested at non-24/7 Reference Cooperative libraries      722     Sessions requested after hours at non-24/7 Reference Cooperative libraries        81    Most concurrent chat sessions (up from 71 last month)       29     Average concurrent chat sessions (up from 23 last month) 24/7 Reference Cooperative Statistics   63.9%  Overall “Answering Percentage” (Cooperative libraries picked up 63.9% of all chat sessions, and Back Up staff picked up 33.9%) 19,408  Academic sessions requested; Coop members answered 13,172 (67.9%) 23,395  Public sessions requested; Coop members answered 14,192 (60.7%)      940  Sessions Abandoned (Patron disconnected before librarian picked up, may include some practice sessions)