Please join us for these upcoming webinars in our popular series on Best Practices in Virtual Reference. All webinars are free, and they’ll be recorded and posted on the QuestionPoint website for future viewing. Each webinar begins at Noon Eastern Time (-4 UTC) and lasts approximately one hour.
- Register for the meeting
- You will get a confirmation email with instructions for joining the meeting
1. Engaging with Patrons Online: June 14
What makes a chat session good and what makes a chat session exceptional? How do you know you’re truly helping a patron? Sometimes it’s not always clear from working with a patron in a virtual setting to know when you have satisfied their request. There has been a large amount of research done on how to reach and engage with patrons in that online environment. Carla Pfahl, Coordinator of AskMN (Minnesota’s statewide virtual reference service), and Merrie Davidson, Social Sciences Librarian and fellow AskMN librarian at the University of St. Thomas, will look at how to conduct a reference interview and what makes an exceptional reference transaction.
Date: June 14 at Noon, Eastern Time (UTC –4)
To register for this meeting:
- Go to
https://oclc.webex.com/oclc/j.php?ED=200677787&RG=1&UID=0&RT=MTgjMTE%3D
- Register for the meeting
- You will get a confirmation email with instructions for joining the meeting
2. Chasing the Sun: a 24/7 chat service by medical librarians for health professionals: July 2
The Chasing the Sun service enables health professionals to contact a medical librarian whenever help is required in using information resources after normal library hours. Although most hospital-based health professionals have 24/7 online access to a collection of bibliographic databases and full text products via their library services, but sometimes expert help is needed to use the resources or to perform a search outside of normal business hours. Chasing the Sun was started by medical librarians in Australia and England to take advantage of global time differences and offer out-of-hours librarian support for health professionals, in a cost-effective way. Join Mary Peterson, SA (South Australia) Health Library Network Knowledge Manager to find out more ... and, if you are a medical librarian, how your library can join this global cooperative group!
Date: July 2 at Noon, Eastern Time (UTC –4)
To register for this meeting:
- Go to
https://oclc.webex.com/oclc/j.php?ED=200678197&UID=481807147&RT=MTgjMTE%3D
- Register for the meeting
- You will get a confirmation email with instructions for joining the meeting
Stay tuned for additional webinars in the series!
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